Q&A

Frequently Asked Questions

• Can I change my plan at any time?

  

  Yes. If you wish to downgrade your paid plan due to budget constraints, you can manage the number of users on the user management page and disable subscription status for some users to meet the subscriber limit of a lower tier. However, note that the monthly bill is calculated based on the 'highest number of subscribers' for that month. Remove advanced features that are no longer needed and select a paid plan with lower feature requirements.

• Can I bind my existing official account?

  

  Yes! Before binding, please confirm that your LINE account is an official account (official accounts have a small shield icon before their name). Any official account can be bound with the MantaGO chatbot.

• How many Facebook pages and LINE accounts can I connect?

  

  Each chatbot can be integrated with 1 Facebook fan page and 1 LINE official account.

• What is the minimum subscription period?

  

  MantaGO's plans use a 'monthly subscription service.' You can subscribe to the MantaGO chatbot platform service on a monthly basis. If you prefer a longer timeframe, you can also subscribe annually.

• What are the differences between your plans?

  

  The main differences in our plans are the subscriber limit, number of bots, and number of collaborators. We recommend choosing based on the number of friends on your LINE official account or the number of bots your brand needs. Except for the basic plan which cannot use certain features, all other plans have access to all feature services.